Grafana brings AI observability roadshow to Toronto
Grafana Labs is bringing its ObservabilityCON on the Road series to Toronto with a one-day event focused on observability for modern software and AI-driven systems.
The conference will bring together engineering leaders, customers and partners for technical sessions and customer case studies. It is part of a broader push to deepen Grafana Labs' presence in Canada, where the company sees growing demand for cloud services and AI development.
Observability is the practice of monitoring and understanding complex software systems through telemetry such as metrics, logs and traces. It has become a board-level topic for many organisations as more services move to cloud environments and software architectures become more distributed.
"Canada is home to some of the most advanced engineering teams and AI-driven platforms in the world," said Devin Cheevers, Director of Product at Grafana Labs.
"As software becomes more distributed and AI-driven, open observability is no longer optional - it's foundational. Bringing ObservabilityCON on the Road to Toronto is about investing in the local community, learning from customers at scale, and sharing how open, AI-powered observability helps teams move faster with confidence."
Canadian focus
The Toronto event also signals an expansion in local community activity and partner engagement. Grafana Labs is investing in support and ecosystem development in Canada, linking the effort to the need for system reliability and reduced downtime across financial services, telecommunications, technology, the public sector and AI-led businesses.
Bell Canada and TD Bank are among the Canadian organisations cited as using Grafana products in large-scale operational environments. These deployments are presented as examples of demand from organisations running critical digital services.
Grafana Cloud sits at the centre of the company's commercial strategy. The managed observability product is built around open-source software and open standards, an approach Grafana Labs says helps customers avoid vendor lock-in while managing the complexity of modern systems.
Growth signals
Grafana Labs recently passed 7,000 customers worldwide. Its customer base spans multiple industries and regions and includes Anthropic, Atlassian, Salesforce and Microsoft.
The company has also highlighted recent analyst and awards recognition. Grafana Labs said it was named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms and placed furthest for Completeness of Vision. It also cited a number 13 ranking on the Forbes Cloud 100, recognition in GigaOm's Cloud Performance Testing Radar Report, and a Best Observability Solution award for Grafana Cloud in the 2025 DevOps Dozen Awards.
Event programme
The Toronto agenda includes presentations from Grafana engineers and senior product leaders, alongside customer sessions. These include a talk from Just Eat Takeaway.com, the parent company of Skip the Dishes.
Organisers plan to emphasise practical approaches to running observability at scale. Topics include AI features in observability workflows, methods for controlling telemetry volumes and spend, and product updates aimed at simplifying operations for teams managing distributed services.
One theme is using AI for everyday engineering tasks. Grafana Labs plans to showcase Grafana Assistant, described as a tool that can query telemetry and generate dashboards, and to discuss Assistant Investigations, described as an autonomous system that performs multi-step incident analysis across different telemetry types.
A second theme covers the economics of software-as-a-service observability as telemetry volumes increase. Sessions will discuss the Adaptive Telemetry suite, presented as a way to manage telemetry volume and spending while retaining visibility. The programme will also cover deployment options such as Bring Your Own Cloud, positioned as a flexible hosting model.
A third theme will address operational complexity. Grafana Labs plans to present Grafana Cloud Knowledge Graph, described as mapping relationships across services and infrastructure. Sessions will also cover product areas such as Instrumentation Hub and Database Observability, described as out-of-the-box options for common observability needs.
The Toronto event adds a Canadian stop to a global series used to engage engineering communities and enterprise buyers. Organisers say the conference will feature deep technical content and customer stories from organisations running large-scale platforms.