Automation stories - Page 55

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.

Supervised has launched its AI-powered platform, enabling managers to directly oversee up to 30 reports, transforming management in enterprise structures.

A recent survey by Gartner indicates that only 37% of teams using traditional AI see productivity boosts, with generative AI trailing at 34%, sparking concerns among CFOs.

At NVIDIA's recent GTC conference, experts discussed how AI agents are revolutionising cybersecurity, enhancing efficiency amid escalating cyber threats.

Radware has been named a Strong Performer in The Forrester Wave for Web Application Firewall Solutions, achieving top scores in six key areas.

The OpenADR Alliance has certified its first OpenADR 3.0 products, marking a significant step towards improved grid flexibility and energy management.

Small and medium-sized businesses must embrace automation to thrive amid rising costs and stiff competition, experts stress as technologies become increasingly accessible.

CirrusHQ has enabled CREST International to expand its cyber exam programme to over 70 countries, enhancing accessibility and cutting costs by 33%.

A new survey highlights that 82% of cybersecurity teams struggle with data visibility as AI adoption rises, revealing significant security challenges for businesses.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

NICE has been recognised as a Leader in the IDC MarketScape for Worldwide Conversational Intelligence and Analytics 2024, showcasing significant market innovation.

SAP has unveiled 'Joule for Developer', a suite of AI co-pilot tools aimed at streamlining the application development process across its Business Suite.

LogicMonitor has unveiled new features to enhance operational efficiency in IT operations, leveraging AI to improve performance and cost-effectiveness in data centres.

Capgemini has joined forces with NVIDIA to develop over 100 tailored AI agents, aimed at enhancing industry-specific applications across various sectors.

Cisco and NVIDIA have launched a Secure AI Factory, designed to simplify AI infrastructure deployment while embedding security at its core.

Hyland has launched an AI-driven strategy aimed at evolving enterprise content management, enhancing automation, and user experiences across industries.

SAP Concur has unveiled innovative AI-driven enhancements for travel and expense management, including Joule integration and a partnership with American Express.

Diligent has launched Smart Book Builder, an AI tool that streamlines board book creation, enhancing governance workflows for executives and legal professionals.

NetApp has unveiled enhancements to its AI solutions by incorporating the NVIDIA AI Data Platform, aiming to improve businesses' data utilisation and speed up AI processes.