Automation stories - Page 7

GPT-5.4 leads new AI benchmark on real-world accounting tasks, but its 77.3% score leaves firms facing stubborn reliability gaps.

AI-fuelled fintech mega-deals are surging, but most buyers lack the operating model and culture to turn shiny assets into real value.

AI ambitions and cost pressures are reshaping observability, as teams centralise tools, embrace SaaS and double down on open standards.

Kore.ai has launched an Agent Management Platform to give enterprises a unified control layer over fast-growing, fragmented AI agent estates.

As AI floods marketing channels with competent content, CMOs are racing to quantify trust as their scarcest and most valuable asset.

TCS launches Nvidia-based Rapid Outcome AI to help enterprises scale predictive, generative and vision AI across operations and industries.

Anthropic has launched an in-house institute to study AI's societal risks, governance and economic upheaval as it predicts rapid progress.

PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.

PagerDuty links Anthropic, Cursor and LangChain to expand its AI ops ecosystem, boosting incident response across modern software stacks.

Adobe boss Shantanu Narayen to step down as chief executive after 18 years, staying on as chair while the group navigates the AI era.

EC-Council launches the Global CISO Council to unify AI governance, tech risk oversight and regulatory response for senior security leaders.

AI agents are fuelling a new wave of cyber risk, as criminals weaponise automation to speed up ransomware and sharpen extortion tactics.

Viafoura's Mark Zohar says AI and data will power loyal, paying news communities as publishers abandon dependence on big platforms.

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.

Skills-focused cyber talent strategies can save firms over USD $125,000 per hire, boosting retention, speed to recruit and women's leadership.

RFPs now touch 40% of enterprise revenue as Loopio reports rising submission volumes and surging generative AI use in bid workflows.

AI tools leave office workers no faster overall, as time spent double-checking documents cancels out most of the promised productivity gains.

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.