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AI value proving elusive for many Australian firms
Data Analytics

AI value proving elusive for many Australian firms

Four in five Australian organisations say they struggle to prove AI delivers business value, blaming poor data access and weak integration.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 20th Jan 2026
European banks see AI cutting jobs mainly via attrition
Digital Transformation

European banks see AI cutting jobs mainly via attrition

European banks expect AI to shrink staff only slightly, with most projected job losses coming through routine attrition, not mass cuts.

By Karen Joy Bacudo • 4 min read • Mon, 19th Jan 2026
BioCatch warns AI agents will supercharge online fraud
Biometrics

BioCatch warns AI agents will supercharge online fraud

BioCatch warns AI shopping agents will turbocharge online fraud, urging banks and retailers to distinguish helpful bots from criminal misuse.

By Melania Watson • 4 min read • Fri, 16th Jan 2026
'BodySnatcher' flaw lets hackers hijack ServiceNow AI agents
Unified Communications

'BodySnatcher' flaw lets hackers hijack ServiceNow AI agents

'BodySnatcher' bug let attackers hijack ServiceNow AI agents to mimic users and create backdoor admin accounts on on-premise systems.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
Infobip named Frost CPaaS growth & innovation leader
Software-as-a-Service

Infobip named Frost CPaaS growth & innovation leader

Infobip named a growth and innovation leader in Frost & Sullivan's latest CPaaS report, praised for cross-channel AI-driven communications.

By Shannon Williams • 4 min read • Wed, 14th Jan 2026
Klaviyo predicts AI voice shopping & smart returns
Digital Transformation

Klaviyo predicts AI voice shopping & smart returns

Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026
Zendesk flags APAC demand for transparent, smarter AI CX
Data Analytics

Zendesk flags APAC demand for transparent, smarter AI CX

Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.

By Shannon Williams • 5 min read • Tue, 13th Jan 2026
Australian AI Festival 2025 unveils full awards list
Unified Communications

Australian AI Festival 2025 unveils full awards list

Australian AI Festival 2025 crowns joint startup winners Apate and Lenexa Medical as awards span tools, influencers and creative AI work.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 13th Jan 2026
Talkdesk unveils new AI tools for retail & consumer goods
Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026
Pendo unveils Agent Analytics to optimise AI agents
Software-as-a-Service

Pendo unveils Agent Analytics to optimise AI agents

Pendo rolls out Agent Analytics to help companies track AI agents in real workflows, spot friction points and turn usage data into improvements.

By Sofiah Nichole Salivio • 3 min read • Mon, 12th Jan 2026
Google launches Gemini CX AI to unite retail journeys
Unified Communications

Google launches Gemini CX AI to unite retail journeys

Google Cloud unveils Gemini CX AI platform to link retail and restaurant shopping, service and ordering into one joined-up experience.

By Mark Tarre • 5 min read • Mon, 12th Jan 2026

Stories from Other Regions

Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
ICS.AI unveils public sector AI model, promises guaranteed savings
Marketing Technologies

ICS.AI unveils public sector AI model, promises guaranteed savings

ICS.AI launches UK public sector AI model promising guaranteed savings, citing Derby City Council's projected GBP £12 million benefit.

By Catherine Knowles • 4 min read • Wed, 21st Jan 2026
Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
Indian firms struggle to turn AI pilots into real ROI gains
Digital Transformation

Indian firms struggle to turn AI pilots into real ROI gains

Indian firms ramp up AI pilots for customer engagement and marketing, but most still struggle to prove real returns and scale deployments.

By Kaleah Salmon • 4 min read • Wed, 14th Jan 2026
From complexity to clarity: How AI is transforming UK local government
Smart Cities

From complexity to clarity: How AI is transforming UK local government

UK councils ramp up AI spending to boost efficiency and services, but poor strategy and complexity risk wasting taxpayers' money.

By Simon Hayward • 4 min read • Tue, 13th Jan 2026
OpenAI backs California ballot bid on youth AI safety
Data Protection

OpenAI backs California ballot bid on youth AI safety

OpenAI backs a new California ballot measure with child-safety group Common Sense Media to impose strict rules on youth use of AI chatbots.

By Mark Tarre • 4 min read • Tue, 13th Jan 2026