Zendesk stories

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

ThoughtSpot rolls out Spotter for Industries, AI analytics agents tuned to sector rules to close the “context gap” in enterprise decisions.

Zendesk to buy AI agent platform Forethought in its biggest deal in nearly 20 years, betting on self-improving automation in customer service.

Zendesk moves to buy Forethought, betting on agentic AI agents to resolve most customer issues autonomously across platforms and channels.

With women-led start-ups securing just 2.3% of 2024 VC funds, Cristina Fonseca says closing tech's gender gap is vital for growth.

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

SugarCRM appoints Maksim Ovsyannikov as Chief Product Officer to lead global AI-driven product strategy and enhance sales automation tools worldwide.

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

Zoom launches AI Companion add-on linking 16 apps like ServiceNow and Jira to streamline tasks and boost productivity across business platforms.

Snowflake launches Openflow, a service enabling rapid, seamless data integration to accelerate AI initiatives across diverse enterprise ecosystems.

Pat Copeland has been appointed General Manager of Moloco Commerce Media, bringing over 30 years' experience in machine learning and advertising.

Zendesk has unveiled plans to acquire Local Measure, an Australian provider of voice solutions, enhancing its AI-powered services by 2025.

CloudSEK's latest report reveals how cybercriminals exploit Zendesk's subdomain feature to create convincing phishing scams, risking brand trust and security.

Keepit has launched two new data centres in Switzerland, offering secure, addressing the surging demand for Backup-as-a-Service and data recovery.

New Zealand leads global customer satisfaction, with Kiwis eager to spend in IT services as satisfaction hits 92%.

New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.