About Shannon
Shannon Williams
News Editor
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon
Young UK adults warm to AI help with everyday finances
Yesterday
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fintech
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data privacy
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ai
Most UK adults aged 28-40 would trust AI to manage spare cash and bills, a survey finds, despite low confidence in their own finances.
UK businesses brace for 2026 fiscal strain & AI oversight
Yesterday
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digital transformation
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supply chain
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risk & compliance
Business leaders are being urged to invest in financial insight as they navigate tighter oversight of artificial intelligence in financial services.
UK cyber plan tackles state threats & ransomware
Yesterday
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storage
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malware
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firewalls
UK launches cyber action plan as state-backed threats surge, forcing vital services to rethink defences and even return to tape backups.
Five9 & Google Cloud launch unified AI contact centre CX
Yesterday
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uc
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data analytics
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digital transformation
Five9 and Google Cloud unveil a joint AI-powered CX platform, unifying contact centre workflows and customer data across all channels.
AI slowdown pushes employers to prioritise reputation
Yesterday
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digital transformation
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hcm
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risk & compliance
AI hiring slowdown pushes employers to scrutinise online reputation, raising the bar for trust and squeezing early‑career candidates.
Chargebacks surge threatens retailers’ holiday profits
Yesterday
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data analytics
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fintech
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cx
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers’ first-quarter profits at risk.
Instagram denies breach after 17m user records leak
Yesterday
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data protection
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mfa
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phishing
Instagram denies a data breach after a dataset on 17m users appears on hacking forums, blaming old leak scraps and a fixed reset bug.
UK firms eye agentic AI to cut tax costs in 2026 squeeze
2 days ago
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digital transformation
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fintech
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it automation
UK businesses are set to roll out agentic AI across tax and finance in 2026 as cost pressures force a reset on processes and investment.
Channel partners shift to data-led growth strategies
2 days ago
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data analytics
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digital transformation
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cx
Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.
Kyowon, Instagram cases expose APAC identity flaws
2 days ago
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pam
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mfa
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phishing
Kyowon outage and an Instagram bug expose entrenched identity security gaps across APAC, from credential hygiene to privileged access.
Infobip named Frost CPaaS growth & innovation leader
2 days ago
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saas
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uc
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digital transformation
Infobip named a growth and innovation leader in Frost & Sullivan’s latest CPaaS report, praised for cross-channel AI-driven communications.
Progress forecasts orchestration-led AI shift in 2026
3 days ago
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data protection
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hybrid cloud
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digital transformation
Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.
Many Australians overestimate ability to spot deepfakes
3 days ago
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phishing
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email security
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ai
Most Australians think they can spot AI scams, but new research shows fewer than half can correctly identify deepfake images in tests.
AI in 2026: fragile data, hybrid clouds & profit race
3 days ago
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saas
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data protection
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dr
AI in 2026 will be less about dazzling breakthroughs and more about fragile data, hybrid clouds and investor pressure for real profits.
Codific sets 2026 priorities for boards on cyber risk
3 days ago
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data protection
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ransomware
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cloud security
Codific urges boards to prioritise preemptive cyber defence, identity and supply-chain control as 2026 scrutiny and rules tighten.
C-suite leaders eye AI, cost cuts & flexible work by 2026
3 days ago
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digital transformation
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hcm
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ai
C-suite leaders plan to double down on AI, cost cuts and flexible work by 2026, despite tight budgets and rising tech and labour pressures.
Zendesk flags APAC demand for transparent, smarter AI CX
3 days ago
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data analytics
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digital transformation
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cx
Zendesk warns APAC brands that rising CX expectations demand transparent, context-rich AI that resolves issues instantly or risks churn.
UK unveils GBP £210m plan to bolster cyber defences
3 days ago
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ransomware
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digital transformation
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advanced persistent threat protection
UK vows Cyber Action Plan with GBP £210m for public-sector defences, as tech leaders warn success hinges on long-term reform and culture.
AI to manage 41% of Singapore customer service by 2027
3 days ago
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digital transformation
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cx
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martech
AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.
Informatica named Leader in Gartner data governance MQ
3 days ago
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data analytics
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digital transformation
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multi-cloud
Informatica named a Leader in Gartner’s 2026 Magic Quadrant for data and analytics governance platforms, driven by its IDMC cloud platform.