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Chatbots Stories - Page 11

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Chatbots stories

Cloudflare, Wiz link AI security tools for unified view
Firewalls

Cloudflare, Wiz link AI security tools for unified view

Security teams gain a single view of shadow AI as Cloudflare and Wiz connect traffic inspection with cloud asset mapping to spot exposed data.

By Mark Tarre • 4 min read • Thu, 16th Apr 2026
Denodo study flags trust gap in agentic AI adoption
Virtualisation

Denodo study flags trust gap in agentic AI adoption

Most firms lack the live, governed data needed for autonomous AI, with 66% of executives saying real-time access is non-negotiable.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
8x8 launches AI Studio for customer experience agents
Software-as-a-Service

8x8 launches AI Studio for customer experience agents

Businesses can now build AI agents without specialist developers, as 8x8 rolls out early access to its Studio on the customer experience platform.

By Catherine Knowles • 4 min read • Wed, 15th Apr 2026
SiteMinder expands hotel bookings into AI channels
Digital Transformation

SiteMinder expands hotel bookings into AI channels

Travellers increasingly using conversational search could redirect hotel bookings away from metasearch and OTAs as AI tools surface live rates.

By Sean Mitchell • 5 min read • Wed, 15th Apr 2026
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

The new system aims to help businesses turn stalled generative AI pilots into measurable returns by unifying customer data and oversight.

By Sean Mitchell • 3 min read • Tue, 14th Apr 2026
AI bots overwhelm identity controls in Australia & NZ
Data Protection

AI bots overwhelm identity controls in Australia & NZ

AI agents and service accounts are exposing Australian and New Zealand firms to regulatory, financial and reputational risk as controls lag.

By Sofiah Nichole Salivio • 8 min read • Tue, 14th Apr 2026
Cloudflare expands Agent Cloud for long-running AI agents
DevOps

Cloudflare expands Agent Cloud for long-running AI agents

Developers could cut the complexity of running autonomous software as the new tools aim to make long-lived AI agents cheaper and easier to manage.

By Sofiah Nichole Salivio • 5 min read • Tue, 14th Apr 2026
Synthflow appoints Matt Alexander as Channel Chief
Software-as-a-Service

Synthflow appoints Matt Alexander as Channel Chief

The hire signals a sharper push into overseas growth as the AI customer service software group deepens partnerships in the US and beyond.

By Sofiah Nichole Salivio • 3 min read • Fri, 10th Apr 2026
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

The hotel group expects the new system to unify guest data and privacy controls across 640 properties, with full rollout due in 2026.

By Mark Tarre • 5 min read • Fri, 10th Apr 2026
Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026
Qlik customer deployments show agentic analytics in use
Data Analytics

Qlik customer deployments show agentic analytics in use

Businesses are beginning to use Qlik's agentic analytics in live workflows, with healthcare, sport and manufacturing deployments now in production.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026
Why the Chatbot is not your AI strategy
Data Analytics

Why the Chatbot is not your AI strategy

Businesses risk wasting AI budgets on polite interfaces when the bigger gains come from linking systems, data and workflows directly.

By Adrian Randall • 6 min read • Thu, 9th Apr 2026
Appspace named Gartner leader in workplace experience
Software-as-a-Service

Appspace named Gartner leader in workplace experience

The new Gartner category highlights demand for unified office software as employers seek to cut friction across hybrid work, visitor and desk management.

By Shannon Williams • 4 min read • Thu, 9th Apr 2026

Stories from Other Regions

Chatbots stories

Strategy and innovation: Key takeaways from Gamma's regional forums
Unified Communications

Strategy and innovation: Key takeaways from Gamma's regional forums

Partners in the UK channel face rising pressure to prove value as customers switch providers and demand faster innovation, longer-term roadmaps.

By Will Morey • 4 min read • Thu, 16th Apr 2026
SiteMinder expands hotel platform for AI booking channels
Digital Transformation

SiteMinder expands hotel platform for AI booking channels

Travellers could soon book rooms inside chatbots as SiteMinder taps AI assistants to drive live hotel rates and reservations.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 15th Apr 2026
Sole traders turn to AI for tax advice as rules change
Digital Transformation

Sole traders turn to AI for tax advice as rules change

Quick answers are winning out over professional fees, with 26% of UK sole traders now using AI for Making Tax Digital guidance as rules tighten.

By Karen Joy Bacudo • 3 min read • Mon, 13th Apr 2026
Singapore cyberattacks rise 22% as global attacks fall
Malware

Singapore cyberattacks rise 22% as global attacks fall

Singapore’s digital economy faces rising pressure as attacks climbed 22% in March, far outpacing a 5% global decline.

By Catherine Knowles • 4 min read • Fri, 10th Apr 2026