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Digital maturity among APAC CIOs reaches 'tipping point'
Unified Communications

Digital maturity among APAC CIOs reaches 'tipping point'

Gartner's new survey has revealed enterprises that fall behind in digital business now will have a serious competitive disadvantage in the future.

By Ashton Young • 4 min read • Tue, 30th Oct 2018
Soul Machines on a hot streak as more firms invest
Unified Communications

Soul Machines on a hot streak as more firms invest

Soul Machines gains US$2M from parent firm UniServices, boosting a US$15M drive. The Auckland AI company collaborates with Daimler on digital human tech.

By Sara Barker • 3 min read • Mon, 29th Oct 2018
Data quality and the democratisation of AI
Unified Communications

Data quality and the democratisation of AI

AI models and algorithms require clean, high-quality data. Businesses must prioritize data governance to avoid AI failures.

By Steve Singer • 6 min read • Mon, 29th Oct 2018
Could personalised AI assistants streamline your business?
Customer Relationship Management

Could personalised AI assistants streamline your business?

Oracle's new Digital Assistant utilises AI to streamline business processes, boosting productivity and enhancing user experiences across multiple platforms.

By Staff Writer • 3 min read • Thu, 25th Oct 2018
Redefining the customer experience with AI-powered chatbots
Unified Communications

Redefining the customer experience with AI-powered chatbots

Amid rising customer expectations, AI-powered chatbots are revolutionising the service landscape, promising 24/7 support and operational efficiency.

By Mark Troester • 4 min read • Tue, 23rd Oct 2018
Digital customer experience is nothing without a human touch
Customer Relationship Management

Digital customer experience is nothing without a human touch

AI bots may power 85% of customer service interactions by 2020, but human touch is still vital for a positive experience, reveals Gartner research.

By Robert Le Busque • 5 min read • Mon, 22nd Oct 2018
Search to purchase will cause voice AI tech to bloom
Unified Communications

Search to purchase will cause voice AI tech to bloom

This year it is estimated that over 100 million smart speakers will be installed - but it isn't going to stop there.

By Ben Moore • 3 min read • Mon, 22nd Oct 2018
Gartner's top 10 tech trends for 2019
Unified Communications

Gartner's top 10 tech trends for 2019

Gartner has released a list of what it sees as the most important strategic tech trends to be aware of in the quickly upcoming year.

By Ben Moore • 6 min read • Tue, 16th Oct 2018
Adobe partners with Accenture to fuel AI-powered experiences
Unified Communications

Adobe partners with Accenture to fuel AI-powered experiences

The collaboration is centred around the need to design powerful customer experiences at scale for global brands.

By Staff Writer • 3 min read • Tue, 16th Oct 2018
Chatbots still too dumb to get the job done
EduTech

Chatbots still too dumb to get the job done

Analysts expect chatbot usage to rise significantly in the next two years – a shift that could prove costly for brands that don't evolve their bots.

By Staff Writer • 3 min read • Tue, 16th Oct 2018
Invest in enterprise software UX & watch your people grow
Unified Communications

Invest in enterprise software UX & watch your people grow

In today's digital era, we're seeing a big change of focus from UI to  modern user experiences (UX) such as conversational UX and purpose-built UX.

By Chris Tithof • 3 min read • Mon, 15th Oct 2018
Clarifying the broad topic of artificial intelligence
Unified Communications

Clarifying the broad topic of artificial intelligence

Artificial intelligence and advanced analytics can be confusing. Here's a breakdown before diving into the future.

By Patrick Elliott • 4 min read • Wed, 10th Oct 2018
Infor rolls out three new solutions
Unified Communications

Infor rolls out three new solutions

A new partnership for human capital management, a new digital assistant, and a new control centre for supply chain management.

By Ben Moore • 3 min read • Mon, 8th Oct 2018
How rethinking data storage can unleash AI's potential
Storage

How rethinking data storage can unleash AI's potential

With data, AI is just a bunch of fancy code. But in order to capitalise on data's potential, we need to look critically at how it is stored.

By Mark Jobbins • 3 min read • Wed, 3rd Oct 2018
The leadership challenge that comes with digital transformation
Unified Communications

The leadership challenge that comes with digital transformation

Digital transformation is adding $45 billion to Australia's GDP by 2021, but businesses must embrace innovation to succeed in the changing landscape.

By Denham Pinder • 4 min read • Thu, 27th Sep 2018
Microsoft unveils Cortana development kit for enterprises
Unified Communications

Microsoft unveils Cortana development kit for enterprises

Microsoft has introduced the Cortana Skills Kit for Enterprise, aiming to revolutionise workforce productivity with customisable AI assistance.

By Sara Barker • 3 min read • Wed, 26th Sep 2018
Using technology to inspire customers
Customer Relationship Management

Using technology to inspire customers

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

By Marion Mesnage • 4 min read • Wed, 19th Sep 2018
Businesses failing to grasp customer experience know-how
Customer Relationship Management

Businesses failing to grasp customer experience know-how

More than one third of customers are not impressed with their customer experience, while 83% say they've had at least one issue when interacting with a company.

By Sara Barker • 3 min read • Tue, 18th Sep 2018
Are we in danger of losing the softer side of customer service?
Customer Relationship Management

Are we in danger of losing the softer side of customer service?

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

By Charles Heunemann • 3 min read • Mon, 17th Sep 2018