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Artificial intelligence: Marketing's new best friend?
Unified Communications

Artificial intelligence: Marketing's new best friend?

AI could bring enormous value to marketing as an enabler that helps people, not one that takes away their jobs.

By Sara Barker • 3 min read • Fri, 7th Sep 2018
Exclusive: SailPoint CEO on why bot identities need to be scrutinised
Unified Communications

Exclusive: SailPoint CEO on why bot identities need to be scrutinised

Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.

By Kai Ping Lew • 4 min read • Wed, 5th Sep 2018
Exclusive: An inside look at Lenovo's AI initiatives
Unified Communications

Exclusive: An inside look at Lenovo's AI initiatives

Lenovo's AI initiatives include the launch of Lenovo Intelligent Computing Orchestration (LiCO) to simplify AI model development. #AI #Lenovo.

By Jacques-Pierre (JP) Dumas • 4 min read • Wed, 29th Aug 2018
The Warehouse's mobile app now uses AI to help 'Snap and Shop'
Unified Communications

The Warehouse's mobile app now uses AI to help 'Snap and Shop'

The Warehouse has dipped its toes into neural networking and artificial intelligence to make it easier for customers to 'Snap and Shop'.

By Sara Barker • 2 min read • Thu, 16th Aug 2018
Former Google exec joins HubSpot as APAC managing director
Customer Relationship Management

Former Google exec joins HubSpot as APAC managing director

HubSpot appoints former Google Cloud leader Shahid Nizami as managing director for Asia Pacific. He will be based in Singapore.

By Sara Barker • 3 min read • Thu, 16th Aug 2018
SAP Cloud Platform will finally see AWS for ANZ in 2018
Unified Communications

SAP Cloud Platform will finally see AWS for ANZ in 2018

SAP Cloud Platform will be available through AWS Asia Pacific (Sydney) region to allow local users easier access to SAP's cloud solutions.

By Ben Moore • 3 min read • Tue, 24th Jul 2018
Exclusive: The future of AI as a business tool
Unified Communications

Exclusive: The future of AI as a business tool

Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.

By Jacques-Pierre (JP) Dumas • 7 min read • Mon, 23rd Jul 2018
Vodafone NZ partners with IBM for when everything goes digital
Unified Communications

Vodafone NZ partners with IBM for when everything goes digital

Coming on the heels of a similar announcement from its biggest rival, Vodafone NZ hopes to achieve its Digital Vodafone 2021 program with IBM.

By Ashton Young • 3 min read • Fri, 20th Jul 2018
How chatbots can enhance the customer experience
Unified Communications

How chatbots can enhance the customer experience

Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.

By Dmitri Tcherevik • 4 min read • Wed, 18th Jul 2018
Exclusive interview: Matt Cudworth on how Ticketek crunches big numbers
Unified Communications

Exclusive interview: Matt Cudworth on how Ticketek crunches big numbers

Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.

By Jacques-Pierre (JP) Dumas • 6 min read • Wed, 4th Jul 2018
Vodafone xone rallies Class of 2018 for launch
Unified Communications

Vodafone xone rallies Class of 2018 for launch

Vodafone has announced its upcoming Vodafone xone class of 2018, as it gets set to take nine of New Zealand's best tech-based startups global.

By Sara Barker • 3 min read • Thu, 28th Jun 2018
Cove trials insurance purchases via Facebook Messenger chatbot
Unified Communications

Cove trials insurance purchases via Facebook Messenger chatbot

Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.

By Sara Barker • 2 min read • Mon, 25th Jun 2018
How IT service desk admin jobs will be transformed by smart automation
Unified Communications

How IT service desk admin jobs will be transformed by smart automation

Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.

By Ashwin Ram • 4 min read • Tue, 19th Jun 2018
Insurtech a win-win for insurers and customers, expert says
Unified Communications

Insurtech a win-win for insurers and customers, expert says

The insurance market is benefitting from new technology, with traditional firms embracing advanced technologies.

By Sara Barker • 3 min read • Tue, 19th Jun 2018
How businesses can prepare their contact centre for a bot/AI environment
Unified Communications

How businesses can prepare their contact centre for a bot/AI environment

As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.

By Sara Barker • 3 min read • Fri, 15th Jun 2018
CX perception gap means opportunities for channel
Customer Relationship Management

CX perception gap means opportunities for channel

A new survey from Mitel shows that businesses' customer experience isn't as good as they think - but tech could be a big part of the solution.

By Ben Moore • 3 min read • Thu, 7th Jun 2018
SAP boosts offerings with AI, ML and blockchain solutions
Unified Communications

SAP boosts offerings with AI, ML and blockchain solutions

SAP has released a range of new products for the future of the enterprise, including expanding its cloud offerings and a new blockchain-aaS solution.

By Ben Moore • 3 min read • Thu, 7th Jun 2018
IM Showcase 2018 keynotes - Staring into NZ's future
Unified Communications

IM Showcase 2018 keynotes - Staring into NZ's future

Ingram Micro's 2018 Showcase invited some of the most forward-thinking minds from the IT industry to talk, and the future they painted is fascinating.

By Ben Moore • 4 min read • Tue, 29th May 2018
AWS adds new smart scheduling functionality to Alexa
Unified Communications

AWS adds new smart scheduling functionality to Alexa

The 'Alexa Smart Scheduling Assistant' is designed to help users schedule 1:1 meetings with multiple participants.

By Patrick Martlew • 2 min read • Mon, 28th May 2018