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Global Stories

Progress enables developers to quickly add chatbots to apps
Unified Communications

Progress enables developers to quickly add chatbots to apps

Progress unveils the first chatbot-specific UI components for Telerik and Kendo UI, streamlining chatbot integration for .NET and JavaScript developers.

By Jacques-Pierre (JP) Dumas • 2 min read • Thu, 10th May 2018
Rubicon Red announces Oracle PaaS and IaaS momentum
Unified Communications

Rubicon Red announces Oracle PaaS and IaaS momentum

Rubicon Red sees growing demand for its Oracle PaaS and IaaS services, boasting new OPN specialisations and successful projects in various sectors.

By Jacques-Pierre (JP) Dumas • 3 min read • Thu, 19th Apr 2018
Intelligent cloud, Azure Stack, compliance - Highlights from the Auckland Azure Summit
Unified Communications

Intelligent cloud, Azure Stack, compliance - Highlights from the Auckland Azure Summit

The event featured a variety of speakers, from Microsoft heavyweights Vijay Tewari and Russell Craig, to Azure customers like BNZ, and Pageproof.

By Kai Ping Lew • 6 min read • Fri, 13th Apr 2018
AI-DAY: Using artificial intelligence to scam the scammers
Unified Communications

AI-DAY: Using artificial intelligence to scam the scammers

Re:scam, an AI chatbot developed by Netsafe, is wasting scammers' time with endless questions to protect potential victims.

By Julia Gabel • 4 min read • Fri, 6th Apr 2018
Cloud-enabled AI is officially open for businesses
Unified Communications

Cloud-enabled AI is officially open for businesses

Cloud computing has opened the doors for AI and machine learning, but it will also be shaped by these technologies in the future.

By Angus Dorney • 4 min read • Fri, 6th Apr 2018
A look at how DataOps can drive significant business value
Unified Communications

A look at how DataOps can drive significant business value

DataOps is emerging as a significant new trend that will serve to increase collaboration, agility and operational efficiency for large organisations.

By Dr Crystal Valentine • 4 min read • Thu, 5th Apr 2018
Ivanti releases new cloud AI bot app for service management
Unified Communications

Ivanti releases new cloud AI bot app for service management

Ivanti unveils a new AI-driven cloud app for service management, integrating virtual support with the ease and intuition of Siri and Alexa.

By Julia Gabel • 2 min read • Thu, 5th Apr 2018
2018: When AI will humanise the workplace - HR Trends for Australasia
Unified Communications

2018: When AI will humanise the workplace - HR Trends for Australasia

AI revolutionises HR, mirroring customer experience tactics to bolster Employee Experience amidst a talent war.

By Rowan Tonkin • 6 min read • Thu, 29th Mar 2018
How Workplace By Facebook helped solve an avocado shortage
Unified Communications

How Workplace By Facebook helped solve an avocado shortage

Many employees in major industries like retail, farming, and transport seldom have their own PC or even a company email address, but they do all have.

By Julia Gabel • 4 min read • Thu, 29th Mar 2018
Exclusive Interview: Oracle on AI and enterprise technology challenges
Unified Communications

Exclusive Interview: Oracle on AI and enterprise technology challenges

Siddhartha Agarwal discusses Oracle's approach to AI and a number of other pressing issues for the enterprise space.

By Patrick Martlew • 6 min read • Thu, 22nd Mar 2018
A chatbot for network security management? It's a reality
Unified Communications

A chatbot for network security management? It's a reality

In what may be an industry-first, a UK-based company has launched an intelligent chatbot especially designed for network security management tasks.

By Sara Barker • 2 min read • Wed, 21st Mar 2018
IDC forecast 'exploding' cognitive/AI opportunities in APeJ service market in 2018
Unified Communications

IDC forecast 'exploding' cognitive/AI opportunities in APeJ service market in 2018

APeJ AI services market boom: IDC predicts 78% growth in spending, forecasting AI as key for competitive edge.

By Patrick Martlew • 2 min read • Mon, 19th Mar 2018
Kiwi non-profit launches AI KiwiSaver advisor
Unified Communications

Kiwi non-profit launches AI KiwiSaver advisor

Simplicity launches Artie, an AI chatbot to answer questions on its KiwiSaver and investment funds, as part of its robo-advice platform.

By Kai Ping Lew • 3 min read • Fri, 16th Mar 2018
Exclusive interview: Lenovo's Scott Tease talks AI, HPC and the power of data
Unified Communications

Exclusive interview: Lenovo's Scott Tease talks AI, HPC and the power of data

Data is the most valuable asset to organizations, according to Lenovo's HPC and AI executive director, Scott Tease.

By Julia Gabel • 5 min read • Thu, 15th Mar 2018
Callaghan Innovation awards R&D grant to AI startup
Unified Communications

Callaghan Innovation awards R&D grant to AI startup

New Zealand conversational AI startup Ambit secures the Callaghan Innovation R&D Growth Grant, enabling acceleration of its cutting-edge research.

By Kai Ping Lew • 3 min read • Wed, 7th Mar 2018
Finding your bot's voice in a world of conversational interfaces
Unified Communications

Finding your bot's voice in a world of conversational interfaces

Bots must be helpful and speak naturally if brands are to limit consumer frustrations and generally succeed in their conversational strategies.

By Rurik Bradbury • 4 min read • Tue, 6th Mar 2018
Interview: Unravelling the myths of chatbot security and identity theft in banking
Unified Communications

Interview: Unravelling the myths of chatbot security and identity theft in banking

Banks in Australia are embracing artificial intelligence chatbots for customer service, but face security risks.

By Sara Barker • 5 min read • Mon, 5th Mar 2018
Alibaba Cloud commits to EU with launch of 8 new products at MWC18
Unified Communications

Alibaba Cloud commits to EU with launch of 8 new products at MWC18

The Chinese giant announced the launch of the new products for Europe at MWC 18, stressing its commitment to the region for the future.

By Ashton Young • 3 min read • Wed, 28th Feb 2018
Daimler hires Soul Machines' digital human for customer service
Customer Relationship Management

Daimler hires Soul Machines' digital human for customer service

Sarah combines artificial and emotional intelligence for a new experience which redefines the link between man and machine.

By Kai Ping Lew • 3 min read • Wed, 28th Feb 2018