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Global Stories

Kiwi AI company's digital human being tested at UK bank
Unified Communications

Kiwi AI company's digital human being tested at UK bank

While NatWest will only deploy Soul Machines' technology if it successfully completes a pilot, it could be used to help free up time human advisors.

By Kai Ping Lew • 3 min read • Thu, 22nd Feb 2018
Gartner says fertile ground for channel in CX tech
Customer Relationship Management

Gartner says fertile ground for channel in CX tech

25% of organisations will use chatbots by 2020 and other predictions for CX tech by analysts at the Gartner Customer Experience Summit 2018 in Tokyo.

By Ben Moore • 2 min read • Thu, 22nd Feb 2018
Jetstar take their AI assistant global with Facebook Messenger
Unified Communications

Jetstar take their AI assistant global with Facebook Messenger

Jess engages in over 250,000 cross-channel conversations per month and has managed over nine million conversations with Jetstar customers.

By Jacques-Pierre (JP) Dumas • 3 min read • Thu, 15th Feb 2018
Kiwibank Fintech Accelerator announces participants of latest cohort
Unified Communications

Kiwibank Fintech Accelerator announces participants of latest cohort

Companies are using blockchain to manage payments, creating chatbots, helping freelancers fulfil their tax obligations, and much more.

By Kai Ping Lew • 3 min read • Wed, 14th Feb 2018
Startup uses chatbot to simplify global digital marketing
Unified Communications

Startup uses chatbot to simplify global digital marketing

MemePR's marketing platform uses artificial intelligence to connect working partners from all around the world with those in need of marketing service.

By Kai Ping Lew • 2 min read • Thu, 8th Feb 2018
Full tech takeover not the answer for retail - analyst.
Customer Relationship Management

Full tech takeover not the answer for retail - analyst.

A digital retail analyst says it is important to look at specific needs, rather than rushing into a completely digital solution.

By Ben Moore • 3 min read • Wed, 7th Feb 2018
Air NZ's AI chatbot turns one
Unified Communications

Air NZ's AI chatbot turns one

Oscar was first introduced a year ago on the airline's website to answer commonly asked flight, baggage, lounge and Airpoints queries.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 5th Feb 2018
To get ahead with AI, get started with augmented intelligence
Customer Relationship Management

To get ahead with AI, get started with augmented intelligence

AI is an extension of a human, not a substitute for it. Once we realise this fact, we can appreciate AI for what it truly is.

By Andrew Cannington • 3 min read • Fri, 2nd Feb 2018
Kiwi Startup Spotlight: Why this will be the year chatbots take on customer service
Software-as-a-Service

Kiwi Startup Spotlight: Why this will be the year chatbots take on customer service

Within the world of AI, bots are the most understandable application for executives from a deployment and business impact standpoint.

By Kai Ping Lew • 4 min read • Fri, 2nd Feb 2018
Exclusive interview: Chatbot 101 with Tim McNamara, founder of The Hut34 Project
Unified Communications

Exclusive interview: Chatbot 101 with Tim McNamara, founder of The Hut34 Project

The Hut34 Project, founded by Tim McNamara and Peter Godbolt, aims to connect AI engines, IoT devices, and digital services.

By Julia Gabel • 4 min read • Thu, 25th Jan 2018
New to VR? Here's how you can use it in the workplace
Unified Communications

New to VR? Here's how you can use it in the workplace

Virtual reality isn't just for gamers; it's transforming workplaces by enhancing team building, customer experience, and remote collaboration. Here's how.

By Ellie Martin • 3 min read • Mon, 22nd Jan 2018
Air New Zealand launching as a skill on Amazon Alexa
Unified Communications

Air New Zealand launching as a skill on Amazon Alexa

Air New Zealand is pioneering in Australasia with an Alexa skill, letting customers check flight statuses hands-free. It launches in early February.

By Kai Ping Lew • 2 min read • Mon, 22nd Jan 2018
Top digital opportunities for Kiwi SMBs going into 2018
Unified Communications

Top digital opportunities for Kiwi SMBs going into 2018

New Zealand businesses urged to embrace technology as digital opportunities arise in 2018 - Spark #technology #digitalopportunities.

By Kai Ping Lew • 3 min read • Mon, 15th Jan 2018
Exclusive interview: Chatbot 101 with Tim McNamara, founder of Hut34
Unified Communications

Exclusive interview: Chatbot 101 with Tim McNamara, founder of Hut34

Tim McNamara, founder of Hut34, shares insights on chatbots, IoT integration, and tackling Australia's blockchain talent drought in our exclusive interview.

By Julia Gabel • 4 min read • Thu, 11th Jan 2018
How to regain customers' trust after a CX failure
Customer Relationship Management

How to regain customers' trust after a CX failure

After a year rife with Customer Experience (CX) failures, Australian companies must repair consumer trust through transparency and reliable service delivery.

By Alok Kulkarni • 4 min read • Tue, 9th Jan 2018
AI causing consumer concern about data privacy: 61% say govt should take action
Unified Communications

AI causing consumer concern about data privacy: 61% say govt should take action

Artificial intelligence is causing concern among consumers worldwide because it could potentially infringe on their privacy.

By Sara Barker • 3 min read • Fri, 8th Dec 2017
Five core principles for developing AI for business
Unified Communications

Five core principles for developing AI for business

Kriti Sharma, Sage VP of bots and AI talks about the fundamentals of AI today and where it's headed in the future.

By Kriti Sharma • 4 min read • Mon, 4th Dec 2017
Interview: zipMoney on disrupting the consumer credit market & that $40m Westpac investment
Unified Communications

Interview: zipMoney on disrupting the consumer credit market & that $40m Westpac investment

They knew that Australian consumers were unhappy with credit cards and other debt facilities - especially millennials.

By Julia Gabel • 6 min read • Thu, 30th Nov 2017
Dell Technologies: 2018 will be the year of the mega cloud
Robotics

Dell Technologies: 2018 will be the year of the mega cloud

Dell Technologies predicts a strong focus on human-machine partnership as one of the key trends in the technology market for 2018.

By Julia Gabel • 8 min read • Wed, 29th Nov 2017